A History of XR Cross Reality Part 1 of 6

 

Decorative image showing scenes from the history of XR: Athens, The Aztec sun stone, and the Microsoft Hololens.

“The longer you can look back, the farther you can look forward.” ~Winston Churchill.

This
the first of six articles describing a history of cross reality,
otherwise known as mixed reality or XR, which encompasses the fields of
virtual reality (VR), augmented reality (AR), and virtual worlds (VW). I
have used the lens of science fiction as my time travel machine. This
is not meant as an exhaustive history, as I purposely chose my timeline.
Also in this effort, I engaged pattern-seeking from design research to
sharpen my prediction skills.

These articles started with two
recent research efforts: 1) an invitation to present on any topic at a
local university and 2) a project to forecast the future of XR
technology. As a result, I decided to craft a story, the history of XR.

Said another way, there is a reason this article series is called “A History…”. It is because it is one chosen history. 

There are many possible others. For example, some will trace a purely technological history and start with Morton Heilig’s Sensorama device. Others will trace the use of alternative realities and perhaps start with flight simulators.

When I went to find the origins of science fiction, my research indicated that I should start first with paleo futurism. Paleo futurism
is the study of how, in the past, we envisioned the future. Said
another way, we have guessed about the future before. How good are we at
guessing? Once I did some research in paleo futurism, I found that I needed to look to utopian/dystopian literature as the origins of alternative realities in human thought.  

Photo of Athens showing the Acropolis and surrounding trees on the hillside.
Photo by Constantinos Kollias on Unsplash

That brings our time machine’s first stop back to 380 B.C. and Plato’s Republic.

Photo of a page from Plato's Republic.
Public Domain, https://commons.wikimedia.org/w/index.php?curid=1181161


This
is argued to be the first instance of humankind writing about an
alternative reality for themselves. Plato focused this reality not on
city planning or public education, but on the concept of justice. Plato
pitted 4 different definitions of justice against each other to see how
humanity fared. At least up until 1900, it is a very strong bet that
the rest of our science fiction sources know of this foundation.

(Note:
there may be non-Western roots of alternative realities that go further
back than 380 B.C. My choice to start with Plato simply reflects a place
where I was comfortable starting.)

Our next stop is the early 1500s A.D. What was happening on Earth?

Columbus
had made 2 journeys to the “New World” Undoubtedly, knowledge that new
lands had been discovered was spreading across Europe. The slave trade
had begun.

Drawing by Theodor de Bry, dated 1594 of Columbus discovering the New World. It depicts a tonal drawing of a single armor-clad person looking out into a sea-serpent-filled ocean towards distant lands.
Bry, Theodor de,, Public domain, via Wikimedia Commons

The Pacific Ocean had just been discovered.

Globalism is on the rise. Colonialism is not far behind.

In
1516, under King Henry the 8th, Brian Tuke was established as the first
Master of the Posts, the progenitor of the Royal Mail.

In Germany, a law established that only water, barley, and hops are the allowed ingredients to make beer.

In
China, the Nantan meteorite fell to Earth. The fall of this meteorite
was eye-witnessed by a farmer in a field and it was a rare iron-nickel
meteorite.

One of the final battles for the Holy Land was won by the Ottomans, establishing the Ottoman empire.

The
Aztecs were in their post classical period. This image is from the
Aztec sun stone, showing the belief in a cyclical calendar. We’ll see
cycles later as a key to prediction.

Photo of the Aztec Sun Stone, thought to have been carved around 1521.
Gary Todd, CC0, via Wikimedia Commons

The
first social housing was established in Bavaria—which still exists
today. Originally to live here, you had to have been a city resident for
the two prior years, have no source of income, and be a
Catholic. Widowed mothers were the primary residents.

In Venice, the first Jewish ghetto was established by law.

In
Florence, the first uffizi (office) was established for workers to come
to on a daily basis to do their work for the first “corporation.”

Photo of the Firenze in Florence, Italy. The text argues that this was the first office.
Txllxt TxllxT, CC BY-SA 4.0 <https://creativecommons.org/licenses/by-sa/4.0>, via Wikimedia Commons

 

I’ve brought up all of these elements to show that humanity was in flux, in a period of change when new ideas were flooding many different cultures.

Then, in 1516 Thomas More published Utopia, the progenitor of science fiction.

Photo of an original version of Thomas More's Utopia book.
The Folger Shakespeare Library, CC BY-SA 4.0 <https://creativecommons.org/licenses/by-sa/4.0>, via Wikimedia Commons

As
I researched, I learned that the definition of utopia was not our
current meaning of perfection or “Eden.” Thomas More intended “Utopia”
to mean “nowhere” or “a place that does not exist.” The book was a
commentary that both supported and criticized socialism. Utopia had a
ruler for life but after he died, there is an election for a new
ruler. There was shared work, food, clothing, land, etc. Punishment for
crime, however, was severe. We would not recognize More’s concept of
justice today. Residents dug away at a peninsular to form the island of
Utopia. Interestingly, Utopia is not isolated for there are still ships
to other nations. 

The very next year after Utopia was published,
Martin Luther nailed his 95 theses to the cathedral door and Canada was
discovered via the St. Lawrence River. This was a world deep in
change: new worlds, new religions, globalization, and also segregation
and slavery.

So we have our foundation of humans engaging with alternative realities. On to Part 2.

Part 1 380 B.C. to 1880 

Part 2 1881 to 1909

Part 3 1910 to 1965

Part 4 1966 – 1998

Part 5 1999 – 2013

Part 6  2014 – Future

#Quotes
#WinstonChurchill #Reality #CrossReality #MixedReality #VirtualReality
#AugmentedReality #VirtualWorlds #Design #Plato #Republic #Utopia
#ThomasMore #1516 #Transmedia #XR #VR #AR #ARVRinEdu #EdTech #Innovation
#Athens #Globalization #Change

 

This article was originally posted to LinkedIn on November 17, 2019. Updated on February 24, 2026 with some slighted clarified writing, changed font, and re-added images.

Analysis of “Is VR the Future of Employee Training Programs? Bank of America Thinks So”

Article: Is VR the Future of Employee Training Programs? Bank of America Thinks So

Published on October 28, 2021 – By Emma Ascott

Within the article, links to press release,

Bank of America is First in Industry to Launch Virtual Reality Training Program in Nearly 4,300 Financial Centers

by Bank of America (BoA) dated October 7, 2021 here: https://newsroom.bankofamerica.com/content/newsroom/press-releases/2021/10/bank-of-america-is-first-in-industry-to-launch-virtual-reality-t.html

I find 3 errors:

1. The bolded statements right at the top of the allwork article version allude to “executive summary” or “highlights”. But look at that middle one. Remember, when you do something to get your audience’s attention (97%!), you better deserve it. In this case, BoA really does not.

2. The general hand-wave effect of statements made throughout are signalling a weak foundation. I worry about this. Who sold what snake oil to which BoA leader for this entire project to proceed.

3. A lack of needs analysis might have happened, but claiming that a “lack of evidence” is evidence for something is shaky ground. Nonetheless, BoA leaves a few hints. (“We are constantly seeking ways to implement advanced technologies that
offer better solutions for our teammates and our clients. “)

Bonus points: the headset are rolling out at 4,300 locations but called “VR”—- which is funny because you could roll out VR at an infinite number of locations with zero headsets (cough WebXR)…but I guess that memo didn’t make it around.

1. You got my attention, bold bullet

 Immediately one’s hackles are raised by bullet #2.

  •  97% of those who have used VR felt more comfortable performing their tasks after going through the simulations. 

 I mean. really. Here, I fixed it for you:

  •   97% felt more comfortable performing their tasks after going through the training. 

 

Don’t you feel bad for that 3%? I worry that they don’t work for BoA anymore (giggle). But statistically, they had 400 employees in their pilot test group so that means 12 employees didn’t “feel more comfortable”. Any bets on vertigo? I’m going with that.
But hey, let’s pass some kudos to the training department at BoA because 97% of the employees DID feel “more comfortable” performing their tasks after going through the training. So yay! You ARE making an impact. 
Back to being cynical though, it’s throwing around a number like 97% that just stirs the pot of folks’ angst with math and understanding. I bet that if I took a ‘flash survey’ of readers of this article, I’d get some people who would say “learners that used VR got a 97% on their BoA test”. Yeah, it doesn’t say that at all. 

 

2. Hand Wave Statements

I must credit the “hand wave” phrase to my former colleague Gideon Weinstein when we used to do Master’s Degree Oral Defense Examinations together. He’d say “We don’t allow ‘hand wave’ explanations in math.” This means that you can’t get to a formula, for example, and instead of saying “we just solve it from here”. You MUST show your work and that includes showing every step of the solution. No hand waving as if it is so obvious that we don’t need to explain it.

So this article does an uncomfortable amount of hand waving. It’s tucked in with weak evidence statements which I also indicate.

👋 = hand wave evidence

😔 = weak evidence, could be improved with more specificity

 

Whether helping a client through a difficult moment or picking up on cues from a person who didn’t even realize they needed help understanding their accounts, the life-like 👋 simulations made possible by VR are highly effective👋 at helping employees 😔 build and retain 😔 new skills and 😔 better connect 😔 with clients in real life.   

Currently, we offer five training modules but are slated to roll out a total of 20 different VR simulations that will help our teammates practice a wide range of skills such as 😔strengthening and deepening relationships😔 with clients and 😔 listening and responding with empathy.  😔

We began piloting the VR program in 2019 and 😔after seeing its success in driving employee engagement and knowledge retention, 😔  [notice that they *could* tell you more about this success but they do NOT. So there are no claims of “better” here. We could guess that the VR learning was “equal” to other forms of learning.] 👋 it became clear👋 this was a program we wanted to extend to more employees.   

👋We know VR is a highly effective,👋 immersive learning technology that
helps teammates to be
😔 more engaged 😔, [“more engaged” is really questionable wording for VR, it often seems to mean “we cut off all vision except what we want you to see and we dominate the sounds with what we want you to hear, so you are forced to pay more attention to the training.” See more engaged from the PwC report for further explanation of how this is problematic.] 😔 better prepared 😔 [what is “better”?] 👍 and develop new skills more quickly. 👍 [yes, agreed, quickly is the right word here IF there are enough headsets] It’s an 👋 intuitive tool 👋 [would the 12 think so?] 👍 that allows teammates to practice client interactions on their own time and at their own speed in a realistic environment. 👍   [OK, that appears to be true!]

 

👋VR has shown early promise for replicating real-life scenarios
and giving our teammates meaningful practice and confidence.
👋Following a
successful pilot with 400 employees, 97% of the participants felt more
comfortable performing their tasks after going through the simulations.
By giving employees the tools to be more prepared and confident in their
roles, 😔 we can create a better overall experience for both our employees
and our clients.😔    [that’s a reaching statement, but this isn’t research, so…]

 

At Bank of America, we pride ourselves on being a great place to work,
and that includes providing best-in-class learning programs and
meaningful career growth opportunities. VR is one of the many ways we
are using world-class technology to increase skill development, support
internal mobility, and ensure all teammates have access to the resources
they need to grow in their current roles and build new skills. 👋VR has a
long list of benefits,
👋but there are many other learning formats and
advanced technologies that can be useful for training, depending on the
need. 

 

Not hand waving but just somewhat poor writing/editing

 At least twice, the article nearly word-for-word copies itself. Erp. I could be fussy, but that just seems suspect.


 3. Lack of needs analysis

My designer buddies would recognize what a needs analysis or gap analysis is. It’s also the “A” section of the ADDIE design process. It means that training must solve a problem. If there is no problem, don’t design training. This article is not specific on what the problem was prior to the decision to use headsets. Admittedly, they are a business talking about a business decision so it is unlikely that they’ll say “our previous training was poor.” 

The other flag that is noticeable is that BoA keeps justifying this decision along the lines of wanting to be first:

Bank of America became the first major financial services firm to launch virtual reality training for its employees.   

In early October, Bank of America became the first financial services firm to launch virtual reality (VR) training in all of its nearly 4,300 financial centers nationwide.  

 Bank of America is the first financial services firm to launch virtual reality (VR) training in nearly 4,300 financial centers nationwide, making this the latest in our long-standing investment in the success of our people. Currently, we offer five training modules but are slated to roll out a total of 20 different VR simulations that will help our teammates practice a wide range of skills such as strengthening and deepening relationships with clients and listening and responding with empathy.  

We are constantly seeking ways to implement advanced technologies that
offer better solutions for our teammates and our clients.  

At Bank of America, we pride ourselves on being a great place to work,
and that includes providing best-in-class learning programs and
meaningful career growth opportunities. VR is one of the many ways we
are using world-class technology to increase skill development, support
internal mobility, and ensure all teammates have access to the resources
they need to grow in their current roles and build new skills. VR has a
long list of benefits, but there are many other learning formats and
advanced technologies
that can be useful for training, depending on the
need.

As a business, they can use that language. But it weakens the use of this article as “evidence” and some will try to do that.  

 

Thus, I wrote this piece and will pass it out whenever needed. 

 

Remember, I’m for virtual reality for learning. And I do entirely predict that the learners here with BoA will be able to learn the soft skills presented to them.  Yes.

But when it comes to pass there are no learning gains (aka, it is not BETTER than, say, e-learning) for 50,000 employees over 4,300 financial centers, which leader is going to be OK with the cost of ~12,000 headsets and the cost to develop that training??  This is a major investment on a leap here.

Man looks at graph that goes down and up.



Over time, the cost to develop VR training and to own VR headsets will drop. Yes.

Over time, any apparent “learning objective gains” by VR will normalize (the novelty effect will wear off). Yes.

So can/should BoA continue with VR?  Yes. Sure.

That’s not the problem.

It is thinking that XR is new, amazing, and solves world peace in the training realm.

That’s the problem.

Because it does not. 

I’ll stay vigilant and call out bad uses of XR when I see them.